A Tier 1 manufacturer’s HR team was fielding call-outs around the clock. Credo turned that flood of calls into one simple, automated hotline.
The Challenge
When the pandemic hit, the HR department at a Tier 1 manufacturer was flooded with calls at all hours as employees reported illness, exposures, and quarantines. Protocols were changing constantly, employees struggled to find current information, and HR managers spent their days and nights on the phone instead of managing the workforce.
The Solution
Credo built an automated call-in hotline, integrated with Bandwidth for voice and text, that let employees report an absence quickly at any hour. Every call was processed automatically and sent to an HR dashboard that alerted the right people in real time.
The Results
- Clear, real-time tracking of workforce health and employee status
- Dashboard reporting that gave HR the data to make decisions quickly
- Clearer, more consistent communication between managers and employees
- HR managers freed from answering the phone around the clock
From Quick Fix to Everyday Advantage
The hotline proved its value long after the crisis passed. Credo developed it into the HR Hotline, an everyday tool that helps manufacturers manage call-outs, stay compliant, and keep employees and managers connected.
What the HR Hotline Delivers
- Automated call-outs: Employees report an absence in seconds by phone, text, or app. Managers are notified automatically, with no manual follow-up and no lost messages.
- Real-time absence tracking: HR sees who is out as it happens and can spot trends and patterns before they become problems.
- Built-in compliance: The Hotline supports company policy and labor regulations by checking leave eligibility, tracking accruals, and producing the documentation HR needs.
- Data-driven insights: BI analytics reveal the root causes behind absence trends, so HR can target solutions and plan staffing with confidence.
- Connected communication: Employees, managers, and HR stay informed and in sync through every call-out.
Explore the HR Hotline Advantage, try it yourself at www.didyoutell.us, or contact Credo to schedule a demo.
